Spa Policy

Reservations:

Nails and waxing services are available by walk-in or appointments. We recommend scheduling an appointment for all of other spa services (Facials and Massage) to ensure availability. To reserve any spa services, we require a credit card . For parties of four and larger, a 28% managing & gratuity fee will be added to the regular service price.

We have a 24-hour Cancellation Policy:

We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. However, this is not cheap and good people are hard to find. When you reserve time with us, we always guarantee your appointment and the full service length. If you cancel within less than 24 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue. But, we’re reasonable. We understand that things “come up.” Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for your appointment without attempting to cancel your appointment beforehand, a full fee is charged to your credit card for missed appointments that are reschedule or canceled less than 24 hours or 48 hours on spa packages. This is why we require a credit card from you to guarantee your reservation.

Treatments Return Policy:

We are unable to process any returns or reimburse any payment transactions on our spa series of treatment that was purchased. We will exchange them for you for other products or spa credit of equal value. 

Late Arrivals:

We regret that late arrivals will not receive an extension of scheduled service times & will be responsible for full service fees. 

Jewelry:

We suggest you arrange for your valuables prior to your visit with us.

Cell Phones:

To guaranty a relaxing visit for all Affina Beauty Spa guests, we ask that you please mute cell phones or any electronic devices during your visit with us.

Gratuities:

Cash gratuities are accepted for exceptional services. The average gratuity for a spa service is 18% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.

Spa Promotions:

Spa specials can not be used or combined with any other offers, promotions or third party gift certificates.

Refund Policy for Products Purchased in Our Store: 

Products purchased in our stores is non refundable.  All products sales are final.

Gift Certificate:

Gift Certificate valid for 1 year after purchased date and Can not Be Returned or Surrendered for Cash.  We are not responsible for Lost or Stolen Certificate(s).



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